Contact Delta Dental with questions about your Plan Year 2020 dental benefits

Contact Delta Dental with questions about your Plan Year 2020 dental benefits

July 3, 2019

Delta Dental representatives available now

On September 1, 2019, Delta Dental will become the new third-party administrator (TPA) for the State of Texas Dental Choice PlanSM preferred provider organization (PPO) and will offer DeltaCare USA as the dental health maintenance organization (DHMO) available to Texas agency and higher education employees, retirees and their eligible dependents. (HumanaDental will continue to manage the State of Texas Dental Choice Plan and the DHMO through August 31, 2019.)
A man asks questions about his dental insurance and the agent is helping himHarsha Chakravarti, Texas Department of Insurance, discusses his dental care options with a Delta Dental representative. Delta Dental will be at all 2019 Summer Enrollment fairs.

Employees, retirees and dependents who are currently enrolled in the State of Texas Dental Choice Plan or the DHMO will stay enrolled in the new plan year, unless they make changes during Summer Enrollment. If you want to keep your coverage as is, you don’t need to do anything.

No ID Cards

To help keep costs low, active employees and dependents will not get ID cards, and participating Delta Dental dentists should not require them.

In August, Delta Dental will mail a welcome letter to every employee and retiree enrolled in dental insurance. The letter will include the employee’s Delta Dental ID number. A dependent can get coverage at an in-network dentist by giving their own name, or the employee’s name and Delta Dental member number.

If you do want a card, you can:
  • register for a Delta Dental online account to print an ID card,
  • call Delta Dental in September to request they print a copy of your online ID card and/or
  • use the Delta Dental app to download a virtual card to your smartphone. (Dependents will not have access to the Delta Dental app.)
Please note: only the employee’s or retiree’s name will be listed on the card. Dependents’ names will not be listed.

Don’t forget to throw out your old dental plan ID card after August 31. It won’t be valid anymore.

If you have questions about the change to Delta Dental or your dental benefits that begin on September 1, 2019 Delta Dental is ready to help. Visit or call Delta Dental toll-free at (888) 818-7925 (TTY: 711), Monday through Friday, 8 a.m. – 7 p.m. CT.