Don’t delay filing your short-term or long-term disability claim

Don’t delay filing your short-term or long-term disability claim

November 7, 2018

Enrolled in the Texas Income Protection Plan℠ (TIPP)? Then you are likely comforted to know that, if you have a qualifying condition, injury or sickness and can’t work, you can still get a percentage of your salary. What you may not know is that you don’t have to wait until you’re actually out of the office to file your claim for disability insurance benefits.

This is important because these benefits are not payable until all of your sick leave is used.  (You are not required to use your vacation or other leave.)

Here’s how it works: You find out you need to have surgery and the recovery time will go beyond your 30-day waiting period.  When you know the date of your surgery, file your claim—even if it’s a few months away.


Because you will need to complete a 30-day waiting period from the date of your total disability to collect short-term disability benefits. (It’s a 180-day waiting period for long-term disability.) What’s more, a TIPP Customer Care representative must contact your health care provider to verify medical information. If you are still working or on sick leave as the claim approval process is underway, you will lessen the chances of having a delay in payment.

If you have questions or need help figuring out the best time to file your claim, call TIPP Customer Care at ReedGroup toll-free at (855) 604-6230 (TDD - 711), Monday – Friday, 7 a.m. – 7 p.m. CT.