It’s the time of year when vacationing kicks into high gear. Don’t let unexpected medical issues put a damper on your plans. Prepare for the unexpected by knowing ahead of time how to use your health care benefits when you’re on the road.
Medical virtual visits
If you are enrolled in HealthSelect of Texas, Consumer Directed HealthSelect or HealthSelect Out-of-State, you can consult online or over the phone with a board-certified physician, any time, day or night for minor illnesses and injuries.
There is no copay for in-network virtual visits for participants enrolled in HealthSelect of Texas and HealthSelect Out-of-State. Consumer Directed HealthSelect participants will pay the full cost until they meet the annual deductible and then pay 20% coinsurance for in-network virtual visits.
As the following HealthSelect of Texas participant discovered, virtual visits can be invaluable if you need care while traveling:
Last November, I was all set for my trip to northern Virginia (just outside of the D.C. area) to spend some time with family over the Thanksgiving holiday. Even though I was exhausted from my travels, I felt okay when I reached my destination.
When I woke up the next morning, however, I felt absolutely awful. I stayed in bed, contemplating what I should do—I was in a place that wasn’t familiar to me and I didn’t have a car. Getting seen by an urgent care physician over the holiday would be difficult and would, at the very least, require multiple rides and possibly hours of waiting.
Then I remembered that my illness could probably be treated by a medical virtual visit. I had already downloaded and registered for a virtual visit account and had used the service before in the past.
So, I opened the app on my phone, answered a few quick questions about my current symptoms, medical history and drug allergies, and was placed in a virtual waiting room to see a physician—and I didn’t even have to leave the house.
Within five minutes, I consulted with a board-certified physician, via video, in Virginia. He was pleasant and thorough in his evaluation of my illness and in giving me a diagnosis and follow-up instructions.
Through the app, I had already found an in-network pharmacy closest to where I was staying. Then, at the end of my consultation, the doctor prescribed some antibiotics and sent the prescription to the pharmacy I had chosen. He told me to call back if I had any issues or did not feel better in a few days.
After about an hour, I got a quick ride to the pharmacy, picked up my meds and continued on with the plans I had for the day and the rest of the week. And within 24 hours, I was feeling 100% better. I was able to spend the rest of my vacation enjoying my time with the people around me, rather than being sick and miserable.
For more information and to sign up, go to the virtual visits webpage