You’ve been using your TexFlex debit card for health care and commuting–but suddenly, your card doesn’t work. What’s going on?
It might be that you have unvalidated debit card purchases.
When you use your TexFlex debit card, every effort is made to automatically validate that the purchase is eligible under IRS rules for flexible spending accounts. Here’s how the card swipe validation process works. At times, however, automatic validation is just not possible. In those cases, WageWorks, the third-party administrator of TexFlex, will ask you to submit an itemized receipt or explanation of benefits (EOB) from your insurance carrier to prove your purchase is eligible for reimbursement.
If you do have to submit validation for a purchase, you can do so easily right through your TexFlex online account. It’s very important that you respond quickly to validation requests and provide documentation. Otherwise, you will get a suspension notice and your TexFlex debit card will be suspended until WageWorks gets your validation or you submit new claims that offset the amount of the unvalidated card purchase.
How can I reactivate my card?
To reactivate your TexFlex debit card, you must submit an itemized receipt or an EOB statement from your insurance carrier for any unvalidated card swipes. Not sure how to validate your card swipes? Learn how here
Save your receipts
Because TexFlex accounts are tax-free, the Internal Revenue Service (IRS) requires all card purchases to be validated. For this reason, it is important for you to always save your receipts and take care of validation requests as soon as you can.
You can learn more about your TexFlex card at www.TexFlexERS.com. Be sure to review the debit card user guide.