Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Service credit is credit for time worked. It is one of the factors used to calculate when you can retire and how much your annuity will be. As a state agency employee, you earn credit for each eligible payroll period in which you work and a retirement contribution is made. That is, you earn credit every month money from your paycheck is deposited into the ERS Retirement Trust Fund. You can meet ERS retirement eligibility by earning and/or purchasing service credit in the following ways.