Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Unless you were required to submit evidence of insurability (EOI), your Summer Enrollment changes begin on September 1. Your PY21 monthly premium and TexFlex deductions start with your October 1 paycheck. Coverage that requires EOI approval begins the first of the month after the approval date (if you did not get approval before September 1).