Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Summaries of Benefits and Coverage (SBCs) for ERS’ health plans (excluding Medicare Advantage plans) are available for download below.
If you have questions about words or phrases used in the SBCs, please see the Glossary of Health Coverage and Medical Terms.
If you want an SBC mailed to you, please contact the health plan at the toll-free number below.
These glossary terms and definitions are intended to be educational and may be different from the terms and definitions in your plan.