Customer Service is available by phone 8 a.m. to 5 p.m. CT, Monday through Friday, and by email.
Like many organizations, we are facing pandemic-driven staff shortages. As a result, it is taking us much longer than normal to answer calls and emails, and to process death benefits. We sincerely apologize for any delays. We are committed to providing the best service we can with the resources available at this time. Thank you for your patience.
A TexFlexSM dependent care flexible spending account (FSA) is available to all benefits-eligible active employees with an eligible dependent.
This FSA reimburses you for eligible child (under age 13) and adult care expenses. These are expenses that you have to pay for so you can work. This account helps you pay for costs such as dependent care, before and after school care, nursery school, preschool and summer day camp.
The TexFlex health care FSA is administered by PayFlex Systems, Inc. To learn more about this FSA visit the TexFlex website or call TexFlex Customer Care toll-free at (866) 353 -9839 (TTY:711). Representatives are available to assist you Monday through Friday, 7 a.m. to 7 p.m. CT and Saturday, 9 a.m. to 2 p.m. CT.