Essential Functions includes, but is not limited to:
- Efficiently answers questions, educates, and counsels members, retirees and beneficiaries in person or over the telephone regarding Chapter 615 and survivor benefits. This involves researching and analyzing laws and rules, policies and procedures, benefit calculations, eligibility requirements, etc.
- Performs research and analysis to interpret and apply laws and rules, policies and procedures in determining benefit calculations, eligibility requirements, etc.
- Determines heirship and eligibility for survivor benefits as well as calculates benefit amounts. This can include analyzing historical documents, including beneficiary designations, researching deaths through various external channels and creating benefit packets to beneficiaries.
- Processes reported deaths and various incoming documents through a worklist or other assignment means. This includes, but is not limited to, Guardianship, Letters of Testamentary, survivor benefit claim forms and Death Certificates.
Essential Work Behaviors:
- Uses sound decision-making and judgment skills and appropriately applies and interprets existing laws, pending legislation, rules, policies and procedures.
- Communicates tactfully and provides information in a clear and concise manner to internal and external customers.
- Manages communication style to effectively communicate with various levels of knowledge and experience.
- Is flexible, organized, works well under pressure, and adapts to a frequently changing environment.
- Works independently and requires limited direction when dealing with complex issues.
- Contributes to creating a productive work unit by tactfully dealing with coworkers, working toward common goals, and demonstrating cooperation in accepting and carrying out new assignments.
- Attends work regularly in accordance with agency leave and attendance policies.
- Complies with all applicable agency policies and procedures, including safety and standards of conduct.
Required Minimum Qualifications
Your application for employment must reflect how you meet each of the following minimum qualifications:
- Graduation from an accredited senior high school or equivalent, plus 60 semester hours of college credit. Experience and education may be substituted for one another.
- Three (3) of benefits or customer service experience.
- Two (2) years of experience applying and explaining complex laws, rules, policies and procedures.
- Two (2) years of experience performing analytical work and applying analytical procedures. Analytical work could include, but not limited to: Analyzing claims for compliance before payment (health, insurance, etc.); reviewing available benefits and determining if someone is qualified based on rules, laws, procedures, processes, etc. and/or performing quality assurance functions.
- One (1) experience drafting correspondence explaining complex pension and/or insurance benefits or some other complex process or benefit.
Your application for employment should reflect how you meet the following preferred qualifications:
- Graduation from an accredited four-year college/university with major course work in a field relevant to assignment.
- Experience using PeopleSoft or other automated payroll or benefits delivery system.
- Experience in administering employee benefit plans.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
Other Information: ERS operates in a hybrid work environment, with flexible work schedules available to all employees. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to firstname.lastname@example.org.
How to Apply: Submit the following to the ERS Human Resources Office:
- A State of Texas Application for Employment (resumes will be accepted only as supplements to a State of Texas Application for Employment).
- An ERS Qualifications Form.
The above forms may be located at this link: https://www.ers.texas.gov/careers/How-to-Apply.
Please contact a Human Resources representative if you need assistance or require accommodation during the application process.
Email: Employment@ers.texas.gov Web: www.ers.texas.gov
Relay Texas TDD: (800) 735-2989
Military Occupational Specialty (MOS) Codes
Veterans, Reservists, or Guardsmen with experience in the Military Occupational Specialty Codes listed below with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please, contact Human Resources at email@example.com with questions or for additional information.
Visit the State Auditor’s office webpage for access to additional Military Crosswalk information specific to this posting. (The Military Crosswalk appears under Occupational Category for each job description.) Compare the Class Number in the ERS job posting to the Class Code on the State Auditor’s Office listing of job descriptions.