Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
ERS gets many questions from members close to age 65 about Medicare and how it works with your GBP benefits. As you near Medicare eligibility, we want to answer your questions. In the coming weeks, ERS will present information about Medicare at seminars around Texas. The Medicare Preparation seminars are intended for active employees and retirees approaching Medicare eligibility.
You have three chances to sign up for Medicare.