Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Unless you participate through COBRA, your TexFlex health care account will be closed on your last day of employment and you will only be able to submit claims for expenses you incurred before your employment ended. If you have a TexFlex debit card, the card will be deactivated on the last day of the month in which your employment ends. If you are rehired in the same plan year, make sure to tell your employer if you were previously participating in TexFlex Health Care Account. Your employer will need to notify ERS or the previous agency to make a smooth transition for you.
Monday – Friday, 7 a.m. – 7 p.m. CT
WageWorks, LLC P.O. Box 34700 Louisville, KY 40232