Get the diabetes support you need, today

November 02, 2022
man and woman jogging outdoors

If you live with diabetes or prediabetes, you know that staying healthy means managing your condition every day. The Centers for Disease Control and Prevention estimates one in 10 Americans is living with diabetes and one in three with prediabetes. The good news is you don’t have to manage your condition on your own.

As a HealthSelect of Texas® medical plan participant, including Consumer Directed HealthSelectSM, you have access to a team of dedicated clinicians who focus on supporting people with chronic or complex conditions like diabetes. Blue Cross and Blue Shield of Texas (BCBSTX) clinicians are ready to address your specific health concerns because they know there isn’t a one-size-fits-all approach. Clinicians are available to talk with you in confidence at no out-of-pocket cost. 

Clinicians offer one-on-one support

If you’ve never worked with a care management clinician before, here’s a closer look at what you can expect.

  1. If you get a call from a BCBSTX clinician, please answer or return the call. Or you can get started by calling BCBSTX toll-free at (800) 252-8039 (TTY: 711) between 8 a.m. and 6:30 p.m. CT Monday - Friday and ask to speak with a clinician.
  2. For diabetes-specific questions, you’ll be routed to a certified diabetes care and education specialist clinician who will begin with an individualized diabetes assessment to gain a better understanding of your current health and needs.
  3. After your initial assessment, your clinician will then be able to work with you by:
    • providing guidance on diabetes self-management;
    • helping you understand and maximize your diabetes-related benefits;
    • collaborating with your providers to support your medical plan of care;
    • providing resources and referrals to help support your medical, social and mental health needs and
    • answering medication questions.
  4. Your clinician will work with you to develop a personalized plan of care tailored to your health goals. Some common diabetes case management goals include:
    • educating yourself on the diabetes disease process;
    •  establishing and committing to habits for maintaining a healthy diet;
    •  increasing daily activity as you are able;
    • monitoring and managing blood sugar levels established by your provider; and
    • using strategies to lessen complications from diabetes.
  5. You’ll be able to collaborate with the same clinician until your needs and goals are met, and your clinician will remain your point of contact for any diabetes-related needs you may have in the future.

Support for physical and mental health conditions

In addition to diabetes, clinicians can help people with asthma, cancer, heart disease, high blood pressure, musculoskeletal conditions and pregnancy. Dedicated mental health clinicians are available for substance use issues, anger management, anxiety, depression, domestic violence, grief, post-traumatic stress disorder and stress.

Call today

If you have questions about a physical or mental health concern or condition for yourself or a covered family member, call BCBSTX toll-free at (800) 252-8039 (TTY: 711) between 8 a.m. and 6:30 p.m. CT Monday – Friday and ask to speak with a clinician.