Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
This plan is no longer available through the Texas Employees Group Benefits Program (GBP), effective January 1, 2021. Learn more about coverage options for former KelseyCare Advantage participants.
For questions about claims or care provided before January 1, 2020, or to learn about continuation of care for certain conditions, please contact KelseyCare Advantage at the number provided on this page.