Customer Service is available by phone and email 8 a.m. to 5 p.m., Monday through Friday.

Wait times are lengthy due to high call and email volume. We appreciate your patience as we support members.
Members can do some activities themselves through their self-service ERS OnLine accounts and can get information about coverage by contacting the benefits plan directly.

Learn more about ERS customer service changes due to the coronavirus.

TexFlex

Flexible savings accounts administered by WageWorks, Inc.

Website:

Visit the TexFlex website for the following and more:

accessing your account,
locating program resources, and
FAQs.

Phone:

TexFlex Customer Care (toll-free)

(844) 884-2364 (TTY:711)

Monday – Friday, 7 a.m. – 7 p.m. CT

Claims Fax (toll-free)

(866) 643-2219

Address(es):

Claims Address

WageWorks, LLC
P.O. Box 34700
Louisville, KY 40232

Overnight Mail

WageWorks, LLC
11405 Bluegrass Parkway
Louisville, KY 40299