UnitedHealthcare to become insurer for HealthSelect Medicare Advantage

UnitedHealthcare to become insurer for HealthSelect Medicare Advantage

September 8, 2020

Participants will benefit from same coverage at a lower cost

UnitedHealthcare® will be the insurer for the HealthSelectSM Medicare Advantage Plan preferred provider organization (MA PPO) starting January 1, 2021.

United Healthcare logoMedical and pharmacy benefits will not change, and you can keep seeing your current providers as long as they accept Medicare. Keep in mind that ERS designed the HealthSelect MA PPO plan especially for ERS retirees—this is not the plan UnitedHealthcare offers to the general public.

What to expect

We know changes like this can be hard for some people. ERS and UnitedHealthcare are working to make the transition as smooth as possible. Here’s what’s happening in the coming months and how you can stay informed:

  • Plan website: Starting October 1, visit www.HealthSelect-MAPPO.com for information, a provider search tool and other resources. Visit the site often for updates.
  • UnitedHealthcare Call Center: Also beginning October 1, you can call UnitedHealthcare toll-free at (855) 853-0453 with questions about the transition or coverage. (Representatives cannot address questions about a current or past claim, or your specific coverage before January 1. Contact Humana, the current insurer, with those questions through December 31.)
  • Member information sessions: ERS and UnitedHealthcare will host several online Q&A sessions. See a schedule and other details in your Fall Enrollment packet or on the ERS Events webpage.  
  • Plan guide, ID card, Quick Start Guide: Look for your UnitedHealthcare 2021 Plan Guide in the mail in mid-November. The guide will include information about HealthSelect MA PPO benefits and how to access them. In December, you’ll get your new ID card, which will be attached to a Quick Start Guide.  (Use your current Humana ID card through December 31.)

For insight on why we’re making the change, be sure to read Message from the Executive Director: Change on the Horizon.