Physical Address
200 E. 18th St
Austin, Texas 78701
7:30 a.m.-5:00 p.m., Monday - Friday
Drop box available 24/7.
Driving directions and parking instructions
ERS is a tobacco free facility.
Phone
(877) 275-4377 (Toll-free)
TDD/TTY: 7-1-1 or (800) 735-2989
7:30 a.m.-5:30 p.m., Monday - Friday
Mailing Address
P. O. Box 13207
Austin, Texas 78711-3207
ERS is a tobacco free facility
Fax
(512) 867-7438
When you need to send a fax to ERS, please include a cover sheet that includes only:
- Your name;
- Your contact information;
- Your Employee ID or the last four digits of your Social Security number; and
- A brief explanation of the issue.
Email
Emails are answered as soon as possible. You must use your email address that is on file with ERS to receive personal account information. For an immediate response, please call 7:30 a.m. – 5:30 p.m. , Monday – Friday.
We are unable to do the following by email:
- Summer Enrollment Updates
- Change insurance coverage,
- Update account information, and
- Begin the retirement application process.
Fields marked with an asterisks are required.