Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Additional Resources
200 E. 18th St Austin, Texas 78701 8:00 a.m. – 5:00 p.m., Monday - Friday Drop box available 24/7 Driving directions and parking instructions ERS is a tobacco free facility.
(877) 275-4377 (Toll-free) TTY: 711 or (800) 735-2989 8:00 a.m. – 5:00 p.m., Monday - Friday
P. O. Box 13207 Austin, Texas 78711-3207
(512) 867-7438 When you need to send a fax to ERS, please include a cover sheet that includes only:
Emails are answered as soon as possible. You must use your email address that is on file with ERS to receive personal account information. For an immediate response, please call 8 a.m. – 5:00 p.m., Monday – Friday. We are NOT able to do the following by email:
Fields marked with an asterisk are required.