ACTIVE EMPLOYEES - YOU CAN CONTACT YOUR BENEFITS COORDINATORS WITH INSURANCE OR ENROLLMENT QUESTIONS.

ERS is experiencing extremely high call and email volume. For faster service, active employees with insurance or enrollment questions should contact their agency’s or institution’s benefits coordinator or HR department. Thank you.

CONSTRUCTION & REDUCED PARKING

If you are planning to visit ERS in person, please be aware that there is significant construction immediately surrounding the ERS building. As a result, there are street closures throughout the Capitol Complex, and decreased parking in the ERS lot and surrounding lots and streets. In addition, the use of heavy construction vehicles has started to affect the quality of the roads around ERS. You can do much of your ERS business – including retirement counseling and processing – over the phone and, in some cases, by email. If you do visit, we encourage you to check the Texas Facility Commission’s Capitol Complex Project website for the latest on street closures, parking and other updates. If you have an appointment, we recommend that you arrive 15 minutes early to allow for time to park and check in.

Contact ERS

Additional Resources

Physical Address

200 E. 18th St
Austin, Texas 78701
7:30 a.m. - 5:00 p.m., Monday - Friday
Drop box available 24/7
Driving directions and parking instructions
ERS is a tobacco free facility.

Phone

(877) 275-4377 (Toll-free)
TTY: 711 or (800) 735-2989
7:30 a.m. - 5:30 p.m., Monday - Friday

Mailing Address

P. O. Box 13207
Austin, Texas 78711-3207

Fax

(512) 867-7438
When you need to send a fax to ERS, please include a cover sheet that includes only:

Your name,
Your contact information,
Your Employee ID or the last four digits of your Social Security number and
A brief explanation of the issue.

Email

Emails are answered as soon as possible. You must use your email address that is on file with ERS to receive personal account information. For an immediate response, please call 7:30 a.m. – 5:30 p.m., Monday – Friday.

We are NOT able to do the following by email:

Summer Enrollment Changes
Change insurance coverage,
Update account information and
Begin the retirement application process.

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