ERS will be closed April 10 in observance of Good Friday. We will re-open for calls at 8 a.m. Monday, April 13. The website, including ERS OnLine, will continue to be available Friday and all weekend.
We apologize for any inconvenience. Have a good weekend, and happy Easter and Passover to those who celebrate!
Customer service available only by phone and email
Hours changed to 8 a.m. – 5 p.m. CT
The ERS building will be closed to the public—including ERS members—through April 30.
Learn more about ERS customer service changes due to the coronavirus.
200 E. 18th St
Austin, Texas 78701
7:30 a.m. - 5:00 p.m., Monday - Friday
Drop box available 24/7
Driving directions and parking instructions
ERS is a tobacco free facility.
(877) 275-4377 (Toll-free)
TTY: 711 or (800) 735-2989
7:30 a.m. - 5:30 p.m., Monday - Friday
P. O. Box 13207
Austin, Texas 78711-3207
When you need to send a fax to ERS, please include a cover sheet that includes only:
Emails are answered as soon as possible. You must use your email address that is on file with ERS to receive personal account information. For an immediate response, please call 7:30 a.m. – 5:30 p.m., Monday – Friday.
We are NOT able to do the following by email:
Fields marked with an asterisk are required.