Contact ERS

The ERS Contact Center is available, but very busy.
Please be patient and, if disconnected, keep trying.

Demand for service is extremely high. You may experience a long wait to speak with a counselor or get an email response. Additionally, our phone lines are often engaged to capacity. When this happens you may hear a busy signal or get disconnected. Please continue to redial. You WILL get through, and we WILL assist you. We apologize for the inconvenience.

Service Purchase Request

Get Your Duplicate Form 1099-R

Additional Resources

Physical Address

200 E. 18th St
Austin, Texas 78701
8:00 a.m. – 5:00 p.m., Monday - Friday
Drop box available 24/7
Driving directions and parking instructions
ERS is a tobacco free facility.

Phone

(877) 275-4377 (Toll-free)
TTY: 711 or (800) 735-2989
8:00 a.m. – 5:00 p.m., Monday - Friday

Mailing Address

P. O. Box 13207
Austin, Texas 78711-3207

Fax

(512) 867-7438
When you need to send a fax to ERS, please include a cover sheet that includes only:

Your name,
Your contact information,
Your Employee ID or the last four digits of your Social Security number and
A brief explanation of the issue.

Email

We answer emails as soon as possible, but it might be several days before we respond. For a faster response, please call us 8 a.m. – 5 p.m., Monday – Friday.

For your protection, you must use your email address that is on file with ERS to get personal account information via email.

For security of your account, we are NOT able to do the following by email:

Reset your password or unlock your account
Change your insurance coverage
Update account information (including, but not limited to: mailing address, phone number or email address)
Begin the retirement application process
Call you or schedule a callback
Schedule an in-person meeting with a retirement counselor. (You can discuss your retirement and complete the application process by calling us. You do not need to schedule a visit. If you prefer an in-person visit, you can make an appointment with an ERS Retirement Counselor.)

Fields marked with an asterisk are required.

Select a Topic

Retirement Planning/Purchasing Service

Insurance

General

First Name

Last Name

Last four (4) digits of your SSN

Contact Number

Email (For account specific information, you MUST use your email address that is on file with ERS.)

Confirm Email

Enter Remarks (300 character limit)

Please click the Submit button only once. It may take several seconds before confirmation that your email has been submitted, but you don’t need to click Submit more than once.