Customer service available only by phone and email
Hours changed to 8 a.m. – 5 p.m. CT
The ERS building is closed to the public—including ERS members.
• During this time, contact center hours will be 8 a.m. - 5 p.m. CT, Monday through Friday.
• We will continue to pay annuities and insurance claims as usual.
• We will continue to accept payments through the drop box at the front of the building.
• We will conduct personal retirement counseling sessions by phone. If you scheduled an in-person counseling session, verify your phone number in the confirmation email we sent. If needed,
log in to ERS OnLine to update your number.
• You can do many things with your ERS account, 24/7, through self-service
ERS OnLine.
Learn more about ERS customer service changes due to the coronavirus.