Customer Service is available by phone and email 8 a.m. to 5 p.m., Monday through Friday.

Wait times are lengthy due to high call and email volume. We appreciate your patience.
Members can do some activities themselves through their self-service ERS OnLine accounts and can get information about coverage by contacting the benefits plan directly.

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Please use this short form to report a problem you are having with this website.

If you have a comment or question not related to this website, please go to the Contact ERS page.

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