Hours of Operation
Customer Service Hours: 7:30 AM-5:30 PM
Lobby Hours: 7:30 AM-5:00 PM
ERS uses an Interactive Voice Response (IVR) system that provides secure 24-hour phone access to your personal benefits information. With access to ERS' automated telephone assistant, you'll be able to get information regarding your retirement benefits, including your first retirement eligibility date and an estimate of your annuity benefits (although you may want to visit our ERS Annuity Benefits Estimator first). You can also check your insurance and TexFlex benefits, and request service purchase information.
Retirement Statement of Benefits
Each year, around your birthday, ERS sends a summary of state retirement benefits. This statement includes estimated annual retirement income, disability retirement benefits, beneficiary information, total service credit and your account balance.
To introduce participants to their benefit programs, ERS provides group presentations throughout the state and online. Topics include an overview of the insurance and retirement benefits. See the full listing on the events calendar webpage.
The ERS website is home to ERS' benefits information, publications, laws and rules, profiles of the ERS Board of Trustees and much more. Members can link to our health and dental carriers, which will allow you to see their benefits packages and visit their online provider directories. View our site policies for more information.
Policy on Complaints
ERS staff are formally trained on how to accept, log and track complaints. ERS has developed a centralized, automated system for the management of complaints. Any customer may lodge a complaint with any staff member or provider, including information provided in a telephone call, letter, email or face-to-face communication. All complaints are logged, tracked and resolved. Monthly trend reports of complaints are provided to senior management for review and analysis. To submit a complaint, contact ERS.
Reporting Suspected Fraud, Waste, or Abuse
If you would like to file a complaint, please see the information on Reporting Suspected Fraud, Waste, or Abuse.