Compact with Texans
Hours of Operation
Customer Service Hours: 8 a.m. - 5 p.m. CT
Lobby Hours: The ERS lobby is open during business hours for members and retirees who want to leave payments and required forms with the ERS receptionist. (After hours, we accept payments and forms through the drop box at the front of the building.) At this time, all other customer service is available by phone and email. Learn more about ERS customer service changes due to the COVID-19 pandemic.
ERS uses an interactive voice response (IVR) system that provides secure 24-hour phone access to your personal benefits information. With access to ERS' automated telephone assistant, you'll be able to get information regarding your retirement benefits, including your first retirement eligibility date and an estimate of your annuity benefits (although you may want to visit our ERS Annuity Benefits Estimator first). You can also check your insurance and TexFlexSM benefits, and request service purchase information.
Retirement Statement of Benefits
Each year, around your birthday, ERS sends a summary of state retirement benefits. This statement includes estimated annual retirement income, disability retirement benefits, beneficiary information, total service credit and your account balance.
To introduce participants to their benefit programs, ERS provides group presentations throughout the state and online. Topics include an overview of the insurance and retirement benefits. See the full listing on the events calendar webpage.
The ERS website is home to ERS' benefits information, publications, laws and rules, profiles of the ERS Board of Trustees and much more. Members can link to websites for all the insurance and related plans ERS offers, which will allow you to see their benefits packages and visit their online provider directories. View our site policies for more information.
Policy on Complaints
Knowledgeable representatives address complaints and concerns about ERS programs and operations. They will respond to you by telephone, letter or email in a timely way. Representatives are trained on how to take, log, track and answer a range of questions. Any stakeholder may ask a question or complain by telephone, letter or email. ERS senior managers review and analyze monthly trend reports of complaints. To send a complaint, contact ERS.
Reporting Suspected Fraud, Waste or Abuse
If you would like to file a complaint, please see the information on Reporting Suspected Fraud, Waste or Abuse.