Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
1. When do I need to apply for disability retirement?
2. When will I get a response about my disability retirement application?
3. Who completes the Department Statement document in my retirement application packet?
4. What type of medical records do I need to provide for my disability retirement application?
5. Do I have to request a reasonable accommodation from my agency before I can apply for disability retirement?
6. Do I get health insurance coverage with my disability retirement?
7. Does the state pay my health insurance premium?
8. Will I have the same health insurance in my disability retirement that I had as an active employee?
9. What happens to my insurance coverage before ERS makes a decision?
10. What happens to my Optional Tem Life Insurance coverage?
11. What happens to my Dependent Term Life Insurance coverage?
12. Can I return to work?
13. Can I lose eligibility for disability retirement and insurance?