ERS customer service changes due to the coronavirus

ERS customer service available by phone and email

Our regular call center hours are 8 a.m. – 5 p.m. CT Monday through Friday.

We continue to accept payments and required forms through the drop box at the front of the building at 200 E. 18^th St., Austin, 78701. You can also leave payments and forms with the ERS receptionist during business hours. 

Counselors continue to be available to help members by phone and through email. ERS staff are working diligently to support our members. We apologize for any long wait times and understand how frustrating they can be.  Please know that our counselors are working to attend to every caller’s needs completely and as efficiently as possible. We appreciate your patience.

You might not need to call or email. You can make some changes and do other business in your self-service ERS OnLine account—24 hours a day, seven days a week.  

ERS could make additional changes to its customer service in the coming days and weeks. Please check this website for updates. 

Thank you for your patience. We are working best support all our members, while also protecting them, our employees and our community.