Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
ERS buys goods and services from qualified vendors including accounting and financial services, computer hardware and maintenance, computer software and maintenance, information technology services, furniture, office equipment and supplies, printing services, professional services, recycled products, security systems and maintenance, telecommunications equipment and temporary personnel services.
ERS works with experienced benefits vendors to help provide state employees, retirees and their families with competitive benefits at a reasonable cost.
ERS contracts with external investment advisors to complement internal management efforts.
Previous ERS solicitation opportunities that led to the current vendors that provide ERS’ current programs, products and services offered to our members.