Express Scripts takes over as the new third-party administrator of HealthSelect Prescription Drug Program
2–minute read
On Jan. 1, Express Scripts became the new administrator of the HealthSelectSM Prescription Drug Program (PDP). Most participants won't need to take any action. In December, Express Scripts sent letters to participants whose medication is not covered by the Express Scripts formulary, or if the retail pharmacy they’ve been using is not in Express Scripts’ network. If you have any questions, contact Express Scripts member services toll-free at (800) 935-7189 (TTY: 711).
Plan website: If you haven’t already, register for an account at www.HealthSelectRx.com where you can do the following:
- see a digital ID card
- find pharmacies closer to your address
- refill or renew prescriptions
- view claims and balances;
- set up home delivery of long-term medications
- order refills and more.
On the plan website, check out the “Resources” tab to see plan benefits and coverage information, access the plan guide, use the medication pricing tool, find an in-network pharmacy, learn about Express Scripts Home Delivery and other helpful documents and tools.
Express Scripts mobile app: Download and use the Express Scripts® mobile app from the Apple App Store® or Google PlayTM Store and follow instructions to sync your account. Use the app to track prescription history, compare medication prices, set up automatic refill reminders and more.
ID cards: Express Scripts has sent welcome packets to all current plan participants. Discard your OptumRx-issued ID cards and show the new card the first time you go to the pharmacy after Jan. 1. The packets contain two ID cards per household, both with the subscriber's name, a mail order form and a plan guide with Express Scripts’ contact information and details of coverage.
An important note about ID cards: Some people will get the welcome packet again in January. This is because some cards had the Express Scripts website URL instead of the plan’s HealthSelectRx.com URL and maintenance fee amount was missing. You can still use the card to get medications. We apologize for the inconvenience. If you have any questions, please contact Express Scripts member services toll-free at (800) 935-7189 (TTY: 711).
Introduction to Express Scripts webinar: Available on the plan website under “Resources.”
Questions?
- Contact Express Scripts member Services toll-free at (800) 935-7189 (TTY: 711).
- Contact OptumRx toll-free at (855) 828-9834 (TTY: 711) for questions about claims incurred through Dec. 31, 2023.