New State of Texas Vision administrator starting Sept. 1
The ERS Board of Trustees awarded the third-party administrator contract for State of Texas VisionSM to EyeMed Vision Care, LLC for a six-year contract term beginning Sept. 1, 2023. Superior Vision Services, Inc. will continue to administer the plan through Aug. 31, 2023.
You do not need to re-enroll because of this transition. Your coverage will automatically transfer to EyeMed unless you choose to drop coverage. (Retirees can drop coverage at any time. You don’t have to wait for Summer or Fall Enrollment.)
EyeMed’s large nationwide network includes thousands of providers (hundreds in Texas) who conduct eye exams, as well as thousands of online and brick-and-mortar retail outlets dispensing eyeglasses and contacts. Additionally, they offer many discounts and tools to help you save on eyewear.
Starting June 26, you can search the provider network on EyeMed’s pre-enrollment website at member.eyemedvisioncare.com/stateoftexasvision. If you don’t see your current provider on the list, you can complete and submit the “Nominate a provider” form on the website. Additional resources will be added to the website as they become available. You can also talk to an EyeMed customer service representative by calling (844) 949-2170 toll-free for help finding an in-network doctor or provider.
In August, EyeMed will send each State of Texas Vision member a welcome kit that includes a two new ID cards, regardless of the number of dependents. (You shouldn’t need a card to access benefits at the optometrist or lens retailer.) Do not start using your EyeMed ID card until Sept. 1.
Website and customer service
Beginning June 26, you can search the EyeMed provider network at member.eyemedvisioncare.com/stateoftexasvision. If you don’t see your current provider on the list, you can complete and submit the “Nominate a provider” form on the website.
- On June 26, EyeMed customer service will be available by phone toll-free at (844) 949-2170. Representatives will answer questions about your benefits beginning Sept. 1, and any general questions about the transition to EyeMed.
- On Sept. 1, visit stateoftexasvision.com to register for a new online account. Your online account will allow you to see claims and other personal information transferred from Superior Vision. You will also see information about additional discounts and tools you can use to save when you buy glasses or contacts.
- Through Aug. 31, 2023, continue to call Superior Vision toll-free at (855) 828-9834 (TTY: 711) for help with coverage and claims.
Learn more at a webinar or Summer Enrollment fair
You can learn more during EyeMed’s Summer Enrollment webinars and fairs. Be sure to tune in to one or more of the five State of Texas VisionSM webinars, at your convenience. Check the Summer Enrollment schedule to find a fair near you. (Retirees not eligible for Medicare can find the schedule in the Summer Enrollment packet they’ll get in July.) All retirees—even those eligible for Medicare who have their enrollment period in the fall—are welcome to attend a State of Texas Vision webinar or Summer Enrollment fair to talk to an EyeMed representative.