Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
When you experience a life event, there are potential benefits available to you and a possible opportunity to make changes. The following qualifying life events may allow you to add and/or drop you, your spouse, and/or child(ren) to coverage within the first 31 days of the event.
If changes are not made within 31 days of the event, you will need to wait until the next enrollment period.
Deadlines for enrollment