Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
When you become eligible for Medicare and enroll in Medicare Parts A and B, you will need to call ERS with your Medicare details. ERS will enroll you in HealthSelectSM Medicare Advantage. You can choose to stay in HealthSelect of Texas, but your plan will change to secondary coverage (formerly called “out-of-area” coverage). HealthSelectSM Secondary is administered by Blue Cross and Blue Shield of Texas (BCBSTX). It is available to Medicare-eligible retirees who opt out of HealthSelect Medicare Advantage (administered by Humana). It generally costs more than HealthSelect Medicare Advantage: The monthly premiums are higher for retirees whose premiums aren’t paid 100% by the state, dependents and survivors. In addition, there are more out-of-pocket costs. The plan includes a comprehensive prescription drug plan called HealthSelect Medicare Rx, which is administered by UnitedHealthcare. Enrollment in this plan also includes $2,500 of Basic Term Life Insurance.
Monday - Friday 7 a.m. - 7 p.m. CT Saturday 7 a.m. - 3 p.m. CT
PO Box 660044 Dallas, TX 75266-0044